Privacy Policy

1. What We Collect

We may collect the following personal information:

• Name, email, phone number
• Identity and driving license details
• Billing and payment information
• Subscription and usage data
• Device and browser information
• General location data (if allowed)
• Emergency contact information (name, relationship, contact number)

Emergency contacts help us act quickly in urgent or safety-related situations.

2. Why We Collect It

We collect this data to:

• Create and manage your WeHicle account
• Verify your identity and eligibility to drive
• Enable and manage your car subscription
• Process payments and send notifications
• Improve platform features and customer experience
• Provide customer service and support
• Reach your emergency contact during critical incidents involving your safety

3. Who We Share It With

Your data is only shared when necessary, with:

• Service providers (e.g. payment processors, insurers)
• Emergency responders (only if there is a safety concern)
• Regulatory or legal authorities (if required by law)
• Your emergency contact, but only in urgent or safety-related situations

We ensure all partners handle your data with strict confidentiality.

4. How We Protect Your Data

We apply strong safeguards to protect your information:

• Secure servers and encryption
• Limited and controlled access
• Regular system reviews and updates
• Compliance with PDPA best practices

Still, we encourage you to practice good online hygiene (e.g. secure passwords, logging out on shared devices).

5. Your Rights

Under Malaysia's PDPA, you have the right to:

• Access and request your personal data
• Correct or update inaccurate information
• Withdraw your consent for certain data uses
• Request data removal (unless required to retain by law)

To exercise these rights, contact us directly.

6. Data Retention

We keep your information only as long as needed to:

• Fulfill your service needs
• Comply with legal or regulatory requirements
• Protect our legal rights if necessary

Once it's no longer needed, your data is deleted or anonymized securely.

7. Cookie Policy

When you visit our website or app, cookies and similar technologies may be used to enhance your experience. What are cookies?

Cookies are small text files stored on your device. They help us understand how you use our site and improve how it works.

Types of cookies we use:

• Essential cookies - Needed for the site to function properly
• Performance cookies - Help us understand how users interact with our site
• Functional cookies - Remember your preferences for a better experience
• Analytics cookies - Help us improve based on traffic and behaviour trends

Managing cookies:

You can manage or disable cookies anytime through your browser settings. However, please note that some features may not work properly without cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. We will notify you via our platform or email when significant changes are made.

9. Contact Us